Question 1

One of the features of the dementia radio is a USB port for your own playlist. How does this feature work?

Accepted Answer

**MP3*** music files need to be downloaded onto a USB stick which is then inserted into the back of the music player and concealed with the back panel. The number of songs that can be stored will depend on the size of the USB you use. A 4MB USB can usually store around 250 songs.  When the person wishes to listen to their own music, they simply press the "My Playlist" button on the top panel of the music player.  Please refer to the manual which accompanies the radio for guidance on how to download music.
The radio does not currently support music downloaded via Mac 
*Music must be downloaded as MP3 files only

Question 2

Please tell me more about the USB and which one to use

Accepted Answer

We suggest using a USB V3.0 or 2.0 - format this to FAT32 and ensure you do this prior to loading music onto the USB.
Please only use a USB up to 32GB, this will be ample for 2000+ songs to be stored.

Question 3

Can the playlist songs be skipped forward with the simple buttons?

Accepted Answer

No this can only be done from the back of the radio as it has been desigend to be as simple as possible.

Question 4

Can the playlist be used for Audiobooks?

Accepted Answer

This is not currently suitable for audio books; it has been designed for radio and a music player (with USB stick) only.

Question 5

I have a radio and the preset stations keep storing the same station

Accepted Answer

When you wish to move to the different pre-sets, press only briefly and it will change. As if you press and hold for longer it will store the station you are listening to.  Please retune the radio presets and press to change stations as guided and this will now work.

Question 6

I have a radio and notice the volume does not go to zero

Accepted Answer

This is a design feature of the radio, to allow the user to know when it is always on.

Question 7

Is it easy to set up?

Accepted Answer

Instructions are within the manual on how to do this.  Once the 3 favourite radio stations have been set and a USB loaded with music (MP3 format) the radio will be ready to use for the person with dementia, using the buttons on the top of the radio only.  If you would like further assistance with this please contact us at info@relish-life.com and we will be happy to help.

Question 8

What frequencies can the radio be tuned to?

Accepted Answer

UK: The radio can be tuned to stations on FM, DAB and DAB+.  This does not connect to AM stations or other Satellite frequencies. 
US: The radio can be tuned to stations on FM.  This does not connect to AM stations or other Satellite frequencies.

Question 9

Do you sell spare adapters?

Accepted Answer

Please contact us at info@relish-life.com to speak with a member of the team to assist with this

Question 10

Do you sell spare labels?

Accepted Answer

If you need additional labels, please contact us at info@relish-life.com and we'll happily send spares.

Question 11

Does the radio come with a DC power cord/adapter?

Accepted Answer

Absolutely - the radio comes with a power cord as standard with compatibility for UK and US.  
Radios sold within the EU have an EU adapter included. 
For Australia, you can buy the radio with AUS adapters at https://homelifetech.com.au/products/relish-radio

Question 12

What size batteries does the radio take and how long do these last

Accepted Answer

To play the radio without a cord you use 4 x size D batteries.  Using premium batteries, and playing the radio every day with the volume set at bar 3/4 the batteries will last for 100+ hours.  Mixing the use of the player between the "my playlist" and radio and the varying the level of the volume may reduce how many hours the batteries will last.

Question 13

Can I download music from Itunes onto the USB

Accepted Answer

Yes this can be done, however the files will need to be converted to MP3 to be compatible for the music player.

Question 14

Do you have a digital copy of the Music Player manual?

Accepted Answer

Yes we do have this and we can send to you.  Please email us at  info@relish-life.com to request this and we will be happy to provide this.

Question 15

Does the radio comes with headphones?

Accepted Answer

Unfortunately not, but it radio does have a port that you can use for your own personal headphones.

Question 16

I use headphones with the radio and the volume is quieter than with the speakers

Accepted Answer

The sound through the speakers will be louder due to needing to fill a room, whereas headphones are for 1 person use and not usually needed to be as loud.

Question 17

Where is the factory reset?

Accepted Answer

This is located behind the back panel just above where the USB port is located.  If you need to reset this please take the end of a paperclip and insert gently into the hole.  Press and hold for 2-3 seconds.  While doing this check the display panel, this should say it is resetting.  Release and the music player will be reset and ready to be retuned.

Question 18

Is there a strap or a carry bag for the music player?

Accepted Answer

This is not something that is provided for the radio currently.

Question 19

What is the return policy for the music player if this is not suited for our needs

Accepted Answer

The Terms and Condtions for Music Players and for all our products that are not quite right for your needs can be found here. With the radio we recommend once this has been purchased, please test it out with one radio station or USB playlist first before marking any labels.  Products unwanted are to be returned repacked in all of the original packagaing.

Question 20

Why is my radio reception poor?

Accepted Answer

Make sure the aerial is extended for the maximum signal strength.
Move the radio to an alternative location to see if the reception improves.
Check that you do not have other electrical equipment too close 
to your radio, this may cause interference.
Re-scan the stations by pressing and holding ‘SELECT’ at the back.
If you continue to experience issues, please contact at info@relish-life.com.

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