Delivery and Returns
Standard Delivery:
UK delivered within 1-2 working days by Yodel - £4.99 or free on orders over £30
US delivered within 3-5 working days by DHL or USPS - $5.99 or free on orders over $30
Canada delivered within 5-7 working days - C$7.50
Australia delivered within 5-7 working days - A$7.50
If you would like to order from outside these countries please email info@relish-life.com
Relish Returns Policy
If you have changed your mind about your Relish purchase within the first 30 days of receiving the item, it can be returned for a full refund.
Email info@relish-life.com with your order number and we will assist you with the return. We do not cover the cost of return postage if a product is unwanted. It is the responsibility of the customer to pack the product in the original packaging or equivalent to avoid damage in transit. And obtain a proof of postage in case of any items lost.
Please return unwanted items in the original condition, other than where it was necessary to inspect the product.
We will be unable to refund any items that have been have visibly been used multiple times, or with any marks or damage due to mistreatment.
Product Damage or Defects
Please inspect your order upon receipt. If there are any defects or damage, please contact us immediately at info@relish-life.com with your order number and product name. Imagery of the defect or videos if an electronic product, clearly demonstrating the fault will assist us in resolving the issue swiftly.
In the event we require the product to be returned we will reimburse you for the cost incurred by returning the item. We will then either replace the item or arrange a full refund as you wish, including any original delivery charge paid.
Refunds
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will advise you once the refund has been processed and the estimated time this will take to be credited.
Warranty
We're confident that your Relish purchase will help impact your wellbeing. However, your satisfaction is important to us, so should you experience any problems now or in the future, don't hesitate to contact us at info@relish-life.com
Radio and Day Range
If you have changed your mind about the Relish Radio, Day Hub™ or Day Connect™ please return in their original condition. This includes all the original packaging inside the boxes, labels, manuals, and adapters. Please ensure devices do not have any personal preferences on them. These can be removed with a factory reset. If you are unsure of how to do this, please contact us at info@relish.com
Radio and Day Range Warranty
These products come with a standard 2-year warranty. If an issue is identified within 30 days to 2 years from the date of receipt, customers can request a repair or replacement, subject to confirmation by Relish of the product's fault.
Beyond the initial 2-year period, customers are responsible for providing evidence that the fault existed at the time of purchase. Should a return be permitted, a deduction may be applied to any refund to account for fair use after the first year of ownership.